Registered users get the full experience, including fresh user images and profile data. Log-in, or if you don't have a Twellow account, Get one here, free

Chris Dancy



Cloud Computing, Virtualization, Web Oriented, Mashups, Green IT, Web 2.0---The list goes on forever, What do these buzz terms mean? How do they relate to IT Service Management, ITIL? For years the mantra of "People, Process, Tools..." has been ingrained in our industry... those who try and implement spend lots of money, only to find that after a period of time these words of "wisdom" have to be revisited over and over....STOP the cycle of cash drain now! No matter where you are within your IT Support Journey, ServiceSphere is an organization dedicated to grassroots information for the IT shop. We align ourselves with NO Service Desk Software Vendors as resellers and are proud to be service desk agnositc. SeviceSphere's main focus is to enable information for IT Service Management organization to make good decisions around their investments. Paying for information or best practices in today's webcentric world, makes no sense. We do this though information sharing at many levels: Monthly Thought Leadership Webinar Series * Local Support Community Involvement * Ask Service Sensei! * We travel to all the major tradeshows and report back on what we see happening. * So much more! All free, always available, simply our way of giving back to the people who make business happen! * Community Forums to talk openly about support, both the good and bad, and not so nice! ServiceSphere is different because we are a Team of world-class support professionals who have witnessed firsthand the perils of, "Framework fatigue", "Re-tooling", and "Process paralysis". ServiceSphere approaches support in a completely different way. First, we are Thought Leaders, we pride ourselves in giving back to the support industry. Secondly, we have been in the trenches, we know what needs to be done to right the course. Finally, with our global coverage, you are never more than a phone call away from someone who understands. We not only can help, we will help!